Category Archives: Computers and Internet

同程旅游不可信!

同程旅游不可信! 今天中午13点前后,我用“同程旅游”APP在手机上预订了一间如家快捷的房。向柜台确认可开具发票后,我便提交了订单。开发票时如家柜台说房费是169元,可是我支付了190元呀!我将付款的手机短信、手机订单、订房所使用的app等展示给柜台看。这21元的差价是怎么回事儿?柜台不可能开给我190元的发票,而我又不可能接受169元的发票。在如家柜台核对订单手机号码的时候发现,如家柜台电脑从同程收到的号码不是我的,其它信息都正确。柜台问我在哪里下载的同程app,我说是从apple store下载的。折腾了好一阵儿,柜台女服务员和柜台男经理也都搞不清楚状况,于是联系了同程在线客服。同城在线客服的意思只有一句话:款已付出,不退不改。在如家快捷酒店柜台经理的帮助下(柜台经理以顾客我的语气与同程客服电话交谈协商),打了同程客服电话。在告知同程说如家柜台同意退房退款的情况下,同程客服电话那端的女士才勉强答应退单,但需要最多等一个小时,让我耐心等待手机短信通知。等了大约半个小时后还没任何消息,我不得不再次请柜台经理用我的手机打客服电话(我担心换人说话后会有更多麻烦,也是担心如家介入此事而让如家出面解决),与同程客服那端的男士严肃交涉大约2分钟的时候,如家柜台女服务员悄悄示意我们:同程取消订单了!她说电脑刷新了一下后,订单不见了。大约半分钟后我的手机响起:收到几个短信,包括同程的退单、银行的退款通知短信。在如家柜台的建议下,我又换了“首旅如家”APP重新订购了一个183元的客房。虽然是续住,但不用挪窝换房间。这个过程前后折腾了我一个多小时,但整个过程中我始终沉着冷静,柔声细语。 上述问题出自哪里?同程旅游有问题吧?如家快捷也有问题吧? 柜台经理告诉我说:只要顾客不入住、店家柜台没有顾客的入住记录,网上订单的预付款都一定可以退回。不知对不对? 如家男士经理说:同程旅游不可靠!推荐我以后使用其它APP订票、订房等。 同程旅游不可信!!! Advertisements

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A short CV for Feng Qi

A short CV for Feng Qi Feng Qi obtained his full-time PhD degree of science in mathematics from University of Science and Technology of China. At present he is a professor in mathematics at Tianjin Polytechnic University. Qi was a professor … Continue reading

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Sharing Information for “Closed forms for derangement numbers in terms of the Hessenberg determinants”

Sharing Information for “Closed forms for derangement numbers in terms of the Hessenberg determinants” Dear Author, Congratulations on publishing “Closed forms for derangement numbers in terms of the Hessenberg determinants” in Revista de la Real Academia de Ciencias Exactas, Físicas … Continue reading

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